We advise all buyers to select and choose their product (including size and colour) carefully before buying, as an order to purchase creates a contract between the Buyer and the Seller. Exchange, Refunds and Returns are the responsibility of the Seller and Seller Exchange, Refunds and Returns Policies are displayed on the Sellers Homepage.
We're committed to providing the best customer satisfaction possible and we ensure that each Seller's Exchange, Returns and Refunds Policy must be compliant with applicable laws, including the Australian Consumer Law.
Where a Seller does not have a returns policy or it isn't visible, our Returns Policy (below) applies.
For faulty products or products that are the wrong size, the sellers offer a fourteen (14) day replacement warranty from the date you receive your product. If your Product can be replaced, it will be replaced with the same or a similar Product.
If a Product cannot be replaced, you will be offered the option of a replacement Product of the same value, or of being provided with a refund for the total value of the Product. If you return a Product that is the wrong size and it is determined that it has been used since its purchase, no exchange or return will be granted.
Any faulty Product can and should be returned to the seller from which it was purchased, with proof of purchase (paid in full email invoice receipt). Replacements for faulty Products will be sent to you at no charge within five (5) Business Days from the date the faulty Product is returned by you to the seller.
When returning a faulty Product to the Seller, please ensure you also provide us the following details:
• Your full name
• Your address
• Your order number
• The date of delivery (or collection) of the Product
• Reason why you are returning the Product
• Instructions on how you would like the issue resolved
• Contact phone number
• The original order confirmation or invoice you received with your Product.
We are unable to offer guarantees on products or refunds for change of mind. We will however always endeavour to do our best to achieve the best and desired outcome for our consumer and the Retailer. Warranty only applies to unused and undamaged goods.
We're committed to providing the best customer satisfaction to our customers. Your satisfaction is our priority.
In the event that you are unable to resolve any issues with a Seller arising from a transaction that has occurred on the Resto Marketplace, please contact us at firstname.lastname@example.org and we will initiate an investigation on your behalf and endeavour to resolve any issues between you and the Seller.