FREQUENTLY ASKED QUESTIONS



Customer Service

How do I contact the Resto my Ride Marketplace Customer Service?

The best way to contact us for the quickest response is by email. You can also fill out the online form on the Contact Us page and we will reply to you at the earliest convenience. The Resto my Ride Marketplace Customer Service business hours are 9am - 5pm Monday to Friday (AEST).


Do I need to set up a RESTO HQ Account to place an order?

You can shop without creating a Resto HQ Account but it is always a better option to sign up to Resto HQ for updates on your orders;

Here are some other benefits of signing up:

  • You can easily track your orders online in your Resto HQ account and review past purchases
  • Requests for return's or exchange can be made directly from your account
  • You can build a Resto my Ride Wish List of the products that you love and need for your Resto
  • Resto HQ Members receive exclusive promotions, giveaways and competition news from us
  • You can save your details in your Resto HQ account so you can shop even quicker next time

Please note: Emails from us may appear in your junk/spam folder. Make sure you mark us as SAFE so that emails can be delivered to your inbox


I’ve forgotten my password – what should I do?

To reset your password, Click the Resto HQ Login link at the top of the website. Click 'FORGOTTEN PASSWORD' and follow the instructions. For security and privacy reasons, this is the only way to reset your password.


Can I change my order before it’s sent out?

If your order has not been dispatched then the seller may be able to change it. Please contact the seller who you purchased the product from directly who will be happy to help you. Seller details are located by clicking onto the seller’s name beside each product and also on the invoice you would have received when placing the order.


I have not received an order confirmation.

Order confirmations are emailed automatically to the email address provided when processing your order.

Sometimes they can appear in your junk/spam folder. If you have entered an incorrect email address and have not received our Order Confirmation – please Contact Us to update your details.




Shipping & Delivery

How can I track my delivery?

Once your order has been dispatched, the seller will send you an email confirmation. You can follow the status of your order using the tracking number provided by the seller. If you are having difficulties, please contact the seller directly. Seller details are located by clicking onto the seller’s name beside each product.


If I only placed one order, why am I receiving multiple parcels?

Purchases are shipped from our sellers to you, therefore if your order contains items from multiple sellers, they will be shipped to you separately from each seller, from different locations.


I’ve received one item, but where’s the rest of my order?

Purchases are shipped from our sellers to you, therefore if your order contains items from multiple sellers, they will be shipped to you separately from each seller, from different locations.


What happens when I receive a failed delivery attempt notification?

Please contact the freight company or local post office directly to collect/or arrange a redelivery of the item(s).




Contacting Sellers

Can I contact the seller, as I have a query about the product?

Please contact our friendly Customer Contact Centre, and they will be happy to contact the seller on your behalf to answer your product queries.